Ulla
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How long is the product warranty and what does it cover?
We provide a warranty for most of our products. The warranty may be for one (1) to ten (10) years, depending on the product. The warranty and any more detailed warranty specifications can be found ...
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What do I do if I received a damaged package?
Products usually remain unharmed even though the package gets damaged. However, with heavy shipments, damages occur every now and then. If your package is damaged, please ask the courier to mark th...
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Does ACON ship products to non-EU countries?
If you want to order to Switzerland, I first recommend checking out BounceLab's selection. They are our partner local to Switzerland, and have a lot of products ready for testing as well as for buy...
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Can the trampoline be installed into the ground?
Yes, absolutely. Whether you have a 3,0 m round trampoline or our innovative Acon X 17ft trampoline, all Acon backyard trampolines can be installed in-ground Acon provides guidelines to help stee...
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How do I return the product?
Our goal is to ensure your satisfaction for our products and peace of mind purchasing them. If for some reason you decide to return a product you purchased, you have to contact us within 14 days of...
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What should I know regarding delivery?
We strive to ship the products on the very next week day after your order has been confirmed. In situations where your order will be delivered via freight delivery, you will then be contacted by th...
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Where can I find the package size, delivery costs and delivery times?
The package sizes and weight can be found in the "Product specs" section of the product page. Please note that some products come in several packages. Shipping costs are determined by the total wei...
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What do I consider in the placement and installation of the trampoline?
Trampoline proper placement is important and affects safety. To ensure the safe use of the trampoline, please note the following: The trampoline can be installed on lawns and sand. The area should...
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What is the difference between ACON Airtracks?
Our selection includes different size Airtracks, suitable for tricking, flipping, balancing and many other gymnastic tricks. These air-filled pads lessen the impact when landing, making for safe an...
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How do I cancel my order?
Delivery of products in stock starts within 24-48 hours on business days. If you notice an error in your order or you want to cancel it in partly or in fully, please contact our customer service im...