Ulla
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What do I consider in the placement and installation of the trampoline?
Trampoline proper placement is important and affects safety. To ensure the safe use of the trampoline, please note the following: The trampoline can be installed on lawns and sand. The area should...
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How long is the product warranty and what does it cover?
We provide a warranty for most of our products. The warranty may be for one (1) to ten (10) years, depending on the product. The warranty and any more detailed warranty specifications can be found ...
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What is the difference between ACON Airtracks?
Our selection includes different size Airtracks, suitable for tricking, flipping, balancing and many other gymnastic tricks. These air-filled pads lessen the impact when landing, making for safe an...
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How do I return the product?
Our goal is to ensure your satisfaction for our products and peace of mind purchasing them. If for some reason you decide to return a product you purchased, you have to contact us within 14 days of...
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How do I cancel my order?
Delivery of products in stock starts within 24-48 hours on business days. If you notice an error in your order or you want to cancel it in partly or in fully, please contact our customer service im...
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How many people can jump on the trampoline at the same time and is there a weight limit?
For safety reasons, we recommend only one jumper at a time for all of our trampolines. Multiple jumpers on a trampoline increase the risk of injury. Our bigger trampolines do not have a single user...
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How is the Airtrack installed, emptied and stored?
Airtrack is easy to install with the included pump. Depending on the model, the Airtrack can have one or two valves; if there are two valves, you can use either to inflate or deflate the Airtrack. ...
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What is the difference between trampoline packages?
Our selection includes different sized round trampoline packages with two different enclosures, as well as two rectangular trampoline packages. ACON's round trampoline packages are suitable for m...
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Is the ACON Basketball Hoop compatible with my trampoline & enclosure?
The Acon Trampoline Basketball Hoop is designed for Acon trampoline, round and rectangular enclosures. The setup requires an Acon enclosure for you to be able install the basketball hoop. Howeve...
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Does ACON ship products to non-EU countries?
If you wish to order to non-EU country (e.g Switzerland), please contact our customer service by email at customercare.eu@acon24.com. The prices in our online store include Finnish VAT 24%. Orders ...