We provide a warranty for most of our products. The warranty may be for one (1) to ten (10) years, depending on the product. The warranty and any more detailed warranty specifications can be found in the product specs section of our online store.
The products we sell are warranted against manufacturing defects in materials and workmanship under normal residential use and usage conditions by the original end user/consumer. Warranty period starts from the shipping date, and detailed information about the length of warranty periods for specific products is provided at the end of this article.
While the warranty covers manufacturing defects in materials and workmanship, it does not cover damages caused by:
- wind, lightning, flooding, natural disasters, or any other weather-related events;
- accidental or purposeful burns, cuts, punctures, snags or other vandalism;
- abuse, misuse, and improper or abnormal usage;
- failure to follow directions, improper installation, improper maintenance, installation or use of incompatible accessories or parts, alteration or attachments to equipment other than ACON’s products that are intended for use with the product;
- Commercial or rental use;
- Any other cause not arising from defects in material and workmanship.
Normal wear & tear and weathering is to be expected, and as such cosmetic issues such as fading and UV deterioration, surface rust and scratches, and other issues such as normal stretching of materials over time are not manufacturing defects in materials.
In the case of a warranty claim, we will repair or replace damaged part(s) or component(s) which suffered from manufacturing defect. Please contact our customer service by email at customercare.us@acon24.com to fulfill a claim or if you have any questions regarding our warranty policy or your receipt has been lost. When filing a claim, please provide, your order number, a description of use and pictures so our team may evaluate the cause and come to a proper resolution.
ACON USA IS NOT RESPONSIBLE OR LIABLE FOR INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE PRODUCT OR OTHER DAMAGES WITH RESPECT TO ANY ECONOMIC LOSS, LOSS OF PROPERTY, LOSS OF REVENUE OR PROFITS, LOSS OF ENJOYMENT OR USE, COST OF REMOVAL, INSTALLATION OR OTHER CONSEQUENTIAL DAMAGES, TO THE EXTEND PERMITTD BY LAW.
Warranty time frames for all products:
Please note that the warranty periods for ACON Air trampoline packages have been updated on March 1, 2019.
Warranties for ACON Air trampoline packages from March 1, 2019:
- Trampoline frame: 10 years
- Jumping mat: 5 years
- Safety pad: 2 years
- Springs:
- 5 years for 12ft, 14ft, 15ft, 13HD and 16HD
- 2 years for 6ft and 10ft
- Enclosure: 1 year
- Ladder: 1 year
Warranties for ACON Air trampoline packages before March 1, 2019:
- Trampoline frame: 5 years
- Trampoline mat: 5 years
- Enclosure: 1 year
- Ladder: 1 year
ACON Fit 44in Round & 55in Hexagon:
- Frame: 10 years
- Mat: 2 years
- Handlebar: 2 years
- Bungee springs: 1 year
- Other parts: 1 year
Accessories:
- Basketball Hoop: 1 year
- Ground Anchors: 1 year
- Weather Covers: 1 year
- Tents: 1 year
Airtracks:
- 2 years
Hockey Goal & Backstop Net:
- Frame: 2 years
- Net: 1 year
Spare parts and Free Gifts (for all products):
- Springs: 5 years
- Frame Parts: 2 years
- Mat: 1 year
- Safety Pad: 1 year
- Net: 1 year
- Bungee Springs: 1 year
- Other Parts: 1 year
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