Ulla
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How can I work in cooperation with Distribuacon Inc.?
If you are interested in cooperation or sponsorship, please send your suggestion via email at customercare.us@acon24.com. Our customer care will forward your message to the right person and they wi...
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Why choose ACON trampoline?
When purchasing an ACON trampoline, you know what you’re getting: the product of decades of R&D and making adjustments where needed. Our trampolines are fully designed, planned and tested in Oulu, ...
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How do I return the product?
Our goal is to ensure your satisfaction for our products and peace of mind purchasing them. If for some reason you decide to return a product you purchased, such transactions must be completed with...
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Does Distributacon Inc. have any brick & mortar stores or authorized distributors?
Distributacon´s warehouses are located in Otsego, Minnesota USA and in Oulu, Finland. Currently we have only one brick & mortar store located in Oulu, Finland. Distributacon Inc. has no distributor...
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Can I change my order or its delivery afterwards?
Shipping of in stock products starts within 24-48 hours on business days. If you want to change your order, please contact our customer service immediately by email at customercare.us@acon24.com or...
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What should I know regarding delivery?
Your order will be shipped from the Distributacon Inc. warehouse the same day or next business day after you place an order. In case your order will be delivered via freight delivery, you will then...
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How long is the product warranty and what does it cover?
We provide a warranty for most of our products. The warranty may be for one (1) to ten (10) years, depending on the product. The warranty and any more detailed warranty specifications can be found ...
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What do I do if I received a damaged package?
Products usually remain unharmed even though the package gets damaged. However, with heavy shipments, damages occur every now and then. If your package is damaged, please ask the courier to mark th...
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Is the ACON Basketball Hoop compatible with my trampoline & enclosure?
The Acon Trampoline Basketball Hoop is designed for Acon trampoline, round and rectangular enclosure. The setup requires an Acon enclosure for you to be able install the basketball hoop. However...
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Can the trampoline be installed into the ground?
Yes, absolutely. Whether you have a 10ft round trampoline or our innovative Acon X 17ft trampoline, all Acon backyard trampolines can be installed in-ground. Acon provides guidelines to help stee...