Ulla
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How do I return the product?
Our goal is to ensure your satisfaction for our products and peace of mind purchasing them. If for some reason you decide to return a product you purchased, you have to contact us within 14 days of...
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Can I order a spare part that cannot be found in your online store?
We have a good inventory of spare parts. Most of the spare parts are available in our online store. Please note that if you can't find the spare part in our online store, it is still very likely th...
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Where can I find the installation instructions?
You can find the most common installation instructions on our website at https://www.acon-manuals.com/. If you cannot find the installation instructions you need on our website, please contact our ...
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What payment methods you accept in your online store?
Our online store has different payment options that are made to serve the needs of the customer and that make payment as effortless as possible. All payments, shopping cart and customer account inf...
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Why choose ACON?
When purchasing an ACON trampoline, you know what you’re getting: the product of decades of R&D and making adjustments where needed. Our trampolines are fully designed, planned and tested in Oulu, ...
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How long is the product warranty and what does it cover?
We provide a warranty for most of our products. The warranty may be for one (1) to ten (10) years, depending on the product. The warranty and any more detailed warranty specifications can be found ...
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How do I choose the right spare parts for my trampoline?
In our online store you will find the most common spare parts suitable for our trampoline packages. The spare parts in our catalog can also be suitable for trampolines from other manufacturers, as ...
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Do you have an installation service?
ACON does not have an installation service. Our products come with easy-to-follow instructions and we also have trampoline installation videos on our website https://www.acon-manuals.com/. Please c...
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Does ACON have any brick & mortar stores or authorized distributors?
ACON's warehouses are located in Oulu, Finland and in Monticello, United States. Currently we have only one brick & mortar store located in Oulu, Finland. We welcome visitors from all over the glob...
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What is the difference between trampoline packages?
Our selection includes different sized round trampoline packages with two different enclosures, as well as two rectangular trampoline packages. ACON's round trampoline packages are suitable for m...