ACON24 Help Center
Here you will find frequently asked questions and answers. If you find important information missing from the list, please let us know.
Product & General information
- Why choose ACON?
- What is the difference between trampoline packages?
- How many people can jump on the trampoline at the same time and is there a weight limit?
- What is the difference between ACON Airtracks?
- What is the difference between ACON Wave goals?
- What is the difference between ACON Shooting Pads and Floortiles?
Ordering & Shipping
- What payment methods you accept in your online store?
- Does ACON have any brick & mortar stores or authorized distributors?
- How do I place an order for a company ?
- Does ACON ship products to non-EU countries?
- Where can I find the package size, delivery costs and delivery times?
- What´s a pre-order?
Assembly & Storage
- Is it okay if water gets inside the trampoline's poles?
- Where can I find the installation instructions?
- Do you have an installation service?
- What do I consider in the placement and installation of the trampoline?
- Can the trampoline be installed into the ground?
- Can the trampoline springs be crossed?
Spare parts & Accessories
- Which springs are suitable for my trampoline?
- Can I order a spare part that cannot be found in your online store?
- How do I choose the right spare parts for my trampoline?
- When should I replace the trampoline springs?
- Is the ACON Basketball Hoop compatible with my trampoline & enclosure?
- Which accessories fit my trampoline?
Return & Warranty
- How do I return the product?
- How long is the product warranty and what does it cover?
- What do I do if my trampoline package has cosmetic paint damage?
- Is the warranty valid if I install the trampoline into the ground?
- If I bought a used product, is the original warranty still valid?
- How do I make a complaint?