How long is the product warranty and what does it cover?

We provide a warranty for most of our products. The warranty may be for one (1) to ten (10) years, depending on the product. The warranty and any more detailed warranty specifications can be found in the product specs section of our online store.

The products we sell are warranted against manufacturing defects in materials and workmanship under normal residential use and usage conditions by the original end user/consumer. The warranty covers only private use unless a warranty for public use is stated seperately. Warranty period starts from the shipping date, and detailed information about the length of warranty periods for specific products is provided at the end of this article. If you receive a product with defective part, please make sure you contact our customer service right away.

If you have any questions regarding our warranty policy or your receipt has been lost, please contact our customer service by email at customercare.eu@acon24.com.

While the warranty covers manufacturing defects in materials and workmanship, it does not cover damages caused by:

Normal wear & tear and weathering is to be expected, and as such cosmetic issues such as fading and UV deterioration, surface rust and scratches, and other issues such as normal stretching of materials over time are not manufacturing defects in materials.

Please note that the frame tubes sometimes shift during transport, which can cause scratches on the paint surface. Fortunately, this is only cosmetic damage, as galvanized corrosion protection on the outer and inner surfaces of the frame tube ensures that wear on the paint surface has no effect on durability or use.

If there are paint damages in your trampoline package, we will add a note to our system about that. Please contact our customer service at customercare.eu@acon24.com. Please include a pictures of the paint damages and a copy of the receipt or order number to the email.

In the case of a warranty claim, we will repair or replace damaged part(s) or component(s) which suffered from manufacturing defect. Please contact our customer service by email at customercare.eu@acon24.com to fulfill a claim. When filing a claim, please provide, your order number, a description of use and pictures so our team may evaluate the cause and come to a proper resolution. For orders shipped outside of EU, UK and to countries/regions within the EU that require special shipping arrangements (such as Islands), customers are responsible for the delivery costs of claim parts as well as return costs.

Warranty time frames for all products:

Please note that the warranty periods for ACON Air trampoline packages have been updated on March 1, 2019.

Warranties for ACON Air trampoline packages from March 1, 2019:

• Trampoline frame: 10 years
• Trampoline mat: 5 years
• Safety pad: 2 years
• Springs: 5 years (1,8 m and 3,0 m trampoline 2 years)
• Enclosure: 1 year
• Ladder: 1 year

Warranties for ACON Air trampoline packages before March 1, 2019:

• Trampoline frame: 5 years
• Trampoline mat: 5 years
• Safety pad: 2 years
• Springs: 2 years
• Enclosure: 1 year
• Ladder: 1 year

ACON Fit 44in Round & 55in Hexagon:

• Frame: 10 years 
• Mat: 2 years 
• Handlebar: 2 years
• Bungee springs: 1 year
• Other parts: 1 year

Accessories:

• Basketball Hoop: 1 year
• Ground Anchors: 1 year
• Weather Covers: 1 year
• Tents: 1 year
• Shade: 1 year
• Wheels: 2 years

Airtracks:

• Mattress: 2 years
• Pump: 1 year

Hockey Goal & Backstop Net:

• Frame: 2 years
• Net: 1 year

Spare parts and Free Gifts (for all products):

• Springs: 5 years (1,8 m and 3,0 m trampoline 2 years)
• Frame Parts: 2 years
• Mat: 1 year  
• Safety Pad: 1 year
• Net: 1 year
• Bungee Springs: 1 year
• Other Parts: 1 year