How do I return the product?

Our goal is to ensure your satisfaction for our products and peace of mind purchasing them. If for some reason you decide to return a product you purchased, you have to contact us within 14 days of receiving the product.

We want to ensure a smooth return process experience. If you need to return an item, you must receive a Return Merchandise Authorization (RMA) Number from us. To receive an RMA number please email us at customercare.eu@acon24.com. Our customer service department will send you the RMA number and return instructions.

Only returns with valid RMA may qualify for refunds. The return receipt/code given by the transport company must be saved. For refunds, all returned items must be in new, never assembled, unused, resalable condition, and in the original box and packaging. We may ask that you send us pictures of the product and/or box before we will accept the return. 

UK, Norway and Switzerland returns: If the return is of no fault to ACON, the return shipping cost and original customs fees will be your responsibility along with at least a 10% restocking fee depending on the condition the product arrives back in.

EU return: Returned items are subject to 10% restocking fee. When you request return authorization, we will calculate and inform you of the restocking fee and advice you with your return. Shipping costs will be withheld to cover return costs in addition to restocking fee.

Outside of EU return: For orders shipped outside of Europe (not incl. Switzerland and Norway), customers are responsible for delivery costs associated with claim parts as well as return costs.

Provided that the returned items meet the above conditions, we will process your refund promptly. Should there be any issues with condition of the returned items, we will contact you.

Most products we sell are warranted against manufacturing defects in materials and workmanship. Please refer to our Warranty Policy and product info pages on www.acon24.com for product level warranty details. In the event of a warranty claim, our Warranty Policy applies.

You can find our Return and Warranty Policies here: https://www.acon24.com/pages/customer-service