Does ACON ship products to non-EU countries?

If you want to order to Switzerland, I first recommend checking out BounceLab's selection. They are our partner local to Switzerland, and have a lot of products ready for testing as well as for buying: https://www.acon24.ch/

If you do not find the product you are interested in, please contact our customer service by email at customercare.eu@acon24.com. The prices in our online store include Finnish VAT 24%. Orders to non-EU countries are made manually due to VAT and customs procedures. The payments for manually handled orders are made via bank transfer (PDF invoice, payment before delivery) in euros (€). Please note that if your currency is other than euro (€), your bank may charge a conversion fee. As the products will be shipped outside of EU, the invoices do not include Finnish VAT – you'll be responsible for paying your local VAT as well as possible customs fees and taxes at import. For more information on your country's VAT, customs fees and taxes, please contact your local custom services.

To place an order, we need the following information:

1. A list of products and quantities for each
2. Your full name (first name and last name)
3. Phone number (in international form)
4. Shipping address

More information for orders to Switzerland:
Delivery costs depend on the product, they are usually 29€ - 150€. When the payment is completed we will provide transport company the necessary documents needed for completing the customs. Containers going to Switzerland dispatch once a week - usually on Fridays - and therefore, our delivery times depend widely on when the order is placed. Generally, estimated delivery time is 5-14 business days after the order has left from our central warehouse.

The payment of Switzerland orders is handled manually due to the VAT procedures. The payments for manually handled orders have to be made via bank transfer (PDF invoice, payment before delivery). As the products will be shipped to destinations outside the EU the invoice does not include VAT – you’ll be responsible for paying your local VAT and possible customs fees and taxes at import. When the products arrive to Switzerland the transport company will complete the customs procedure and inform you about the delivery. You will receive an invoice for the VAT and customs clearance from DHL by email.

More information for orders to Norway:
ACON trampoline's Norwegian distributor Skyland trampoline park AS: https://skyshop.skyland.no/categories/trampoline.
If you are interested in ordering another product, please contact our customer service by email at customercare.se@acon24.com. Please include your VAT ID/Personal identification number to the message.

More information for orders to another non-EU countries (other than Switzerland and Norway):
Our central warehouse is located in Finland and sometimes delivering packages directly to a private home address outside of Europe is challenging. In these cases, we can deliver orders to the nearest international airport and customers can pick up the packages themselves or arrange their own transportation from the airport to their home address. If ordering for a company, it is more likely to get the delivery directly to the shipping address. Shipping costs and estimated delivery times depend on the products and the final destination. For orders shipped outside of Europe (not incl. Switzerland and Norway), customers are responsible for delivery costs associated with claim parts as well as return costs.