Ulla
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What should I know regarding delivery?
We strive to ship the products on the very next week day after your order has been confirmed. In situations where your order will be delivered via freight delivery, you will then be contacted by th...
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Which parts should be checked when disassembling or re-installing the trampoline?
We recommend checking all the parts of the trampoline before re-assembly. When assembling the trampoline, remember to follow the manual. If you've lost the original, you can find all our manuals he...
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Can I change my order or its delivery afterwards?
Delivery of products in stock starts within 24-48 hours on business days. If you want to change your order, please contact our customer service immediately by email at customercare.eu@acon24.com. I...
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How do I cancel my order?
Delivery of products in stock starts within 24-48 hours on business days. If you notice an error in your order or you want to cancel it in partly or in fully, please contact our customer service im...
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What do I do if I received a wrong product / wrong number of products?
If you received the wrong product or a wrong number of products, please contact our customer service by email at customercare.eu@acon24.com. Please include your order number and a description of th...
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What do I do if I received a damaged package?
Products usually remain unharmed even though the package gets damaged. However, with heavy shipments, damages occur every now and then. If your package is damaged, please ask the courier to mark th...
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How can I work in cooperation with ACON?
If you are interested in cooperation or sponsorship, please send your suggestion via email to customercare.eu@acon24.com. Our customer care will forward your message to the right person and they wi...