Ulla
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Activity overview
Latest activity by Ulla-
Ulla created an article,
Is the ACON Basketball Hoop compatible with my trampoline & enclosure?
The Acon Trampoline Basketball Hoop is designed for Acon trampoline, round and rectangular enclosure. The setup requires an Acon enclosure for you to be able install the basketball hoop. However...
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Ulla created an article,
What things affect the spring warranty?
All springs must be properly installed and used. The springs are not designed to be placed crossed as it can stretch the springs faster and damage the trampoline mat fasteners and the frame. Crosse...
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Ulla created an article,
Is the warranty valid if I install the trampoline into the ground?
Warranty does not cover in-ground use. Our trampolines are not designed to be used in-ground and therefore those are not tested for that kind of use. Some of our customers have still installed thei...
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Ulla created an article,
What do I do if my trampoline package has cosmetic paint damage?
The frame tubes sometimes shift during transport, which can cause scratches on the paint surface. Fortunately, this is only cosmetic damage, as galvanized corrosion protection on the outer and inne...
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Ulla created an article,
How do I make a complaint?
If you notice an error or damage in the product, please contact our customer service by email at customercare.us@acon24.com. The complaint must be made as soon as the defect/damage is noticed. We h...
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Ulla created an article,
How long is the product warranty and what does it cover?
We provide a warranty for most of our products. The warranty may be for one (1) to ten (10) years, depending on the product. The warranty and any more detailed warranty specifications can be found ...
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Ulla created an article,
How do I return the product?
Our goal is to ensure your satisfaction for our products and peace of mind purchasing them. If for some reason you decide to return a product you purchased, such transactions must be completed with...
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Ulla created an article,
Are the ACON Wave B183 Pro Backstop net and the ACON Wave Hockey Backstop net suitable for other brands of hockey goals?
Both our ACON Wave Back stop nets are compatible with our own goals. ACON Wave B183 Pro back stop net is suitable for ACON Wave 183 Pro goal, and ACON Wave Hockey back stop net is suitable for ACON...
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Ulla created an article,
Which accessories fit my trampoline?
Our selection includes a variety of accessories as well as those designed for weather protection. Please note that some accessories are designed to be installed without an enclosure or have other i...
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Ulla created an article,
When should I replace the trampoline springs?
Determining when you exchange the springs on your trampoline is very case-specific and is influenced by the amount of use, the weight of the jumpers and possible winter snow loads. Usually when the...