ACON24 Help Center
Here you will find frequently asked questions and answers. If you find important information missing from the list, please let us know.
Product & General information
Ordering & Shipping
- What payment methods do you accept in your online store?
- Does Distributacon Inc. have any brick & mortar stores or authorized distributors?
- Where can I find the package size, delivery costs and delivery times?
- What's a pre-order?
- Can I track my order?
- What should I know regarding delivery?
Assembly & Storage
- Is it okay if water gets inside the trampoline's poles?
- Where can I find the installation instructions?
- Do you have an assembly/disassembly service?
- What do I consider in the placement and installation of the trampoline?
- Can the trampoline be installed into the ground?
- Can the trampoline springs be crossed?
Spare parts & Accessories
- Which springs are suitable for my trampoline?
- Can I order a spare part that cannot be found in your online store?
- How do I choose the right spare parts for my trampoline?
- When should I replace the trampoline springs?
- Is the ACON Basketball Hoop compatible with my trampoline & enclosure?
- Which accessories fit my trampoline?