How do I return the product?

Our goal is to ensure your satisfaction for our products and peace of mind purchasing them. If for some reason you decide to return a product you purchased, such transactions must be completed within 100 days of original shipping date. The product must be in new, never assembled, unused, resalable condition and in the original box and packaging. We may ask that you send us pictures of the product and/or box before we will accept the return.

If the return is of no fault to Distributacon Inc., the return shipping cost will be your responsibility along with at least a 10% restocking fee depending on the condition the product arrives back in. These costs will be deducted from the price of the product being returned. 

If you choose to return a product yourself, you will need a Return Merchandise Authorization number (RMA) for the return. To receive the RMA number, please email us at customercare.us@acon24.com or call our customer service at 1-866-297-5234. Our customer service department will give you the RMA number and return instructions with the address to our warehouse. Only returns with valid RMA may qualify for refunds.

If you would like our help with the return, our customer service personnel can help you with that by providing you with a pre-paid label or arranging a pickup by the shipping company. In these cases, the return shipping cost will be deducted from your refund at the time the return is processed when it arrives back in our warehouse. When requesting help for the return, our customer service personnel will calculate and inform you of the restocking fee and the return shipping cost adjustments of the refund. 

Most products we sell are warranted against manufacturing defects in materials and workmanship. Please refer to our Warranty Policy and product info pages on www.us.acon24.com for product level warranty details. In the event of a warranty claim, our Warranty Policy applies.

You can find our Return and Warranty Policies here: https://us.acon24.com/pages/customer-service.