Ulla
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Activity overview
Latest activity by Ulla-
Ulla created an article,
Is the ACON Basketball Hoop compatible with my trampoline & enclosure?
The Acon Trampoline Basketball Hoop is designed for Acon trampoline, round and rectangular enclosure. The setup requires an Acon enclosure for you to be able install the basketball hoop. However...
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Ulla created an article,
What things affect the spring warranty?
All springs must be properly installed and used. The springs are not designed to be placed crossed as it can stretch the springs faster and damage the trampoline mat fasteners and the frame. Crosse...
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Ulla created an article,
What do I do if my trampoline package has cosmetic paint damage?
The frame tubes sometimes shift during transport, which can cause scratches on the paint surface. Fortunately, this is only cosmetic damage, as galvanized corrosion protection on the outer and inne...
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Ulla created an article,
How do I make a complaint?
If you notice an error or damage in the product, please contact our customer service by email at customercare.us@acon24.com. The complaint must be made as soon as the defect/damage is noticed. We h...
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Ulla created an article,
How long is the product warranty and what does it cover?
We provide a warranty for most of our products. The warranty may be for one (1) to ten (10) years, depending on the product. The warranty and any more detailed warranty specifications can be found ...
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Ulla created an article,
How do I return the product?
Our goal is to ensure your satisfaction for our products and peace of mind purchasing them. If for some reason you decide to return a product you purchased, such transactions must be completed with...
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Ulla created an article,
Which accessories fit my trampoline?
Our selection includes a variety of accessories as well as those designed for weather protection. Please note that some accessories are designed to be installed without an enclosure or have other i...
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Ulla created an article,
When should I replace the trampoline springs?
Determining when you exchange the springs on your trampoline is very case-specific and is influenced by the amount of use, the weight of the jumpers and possible winter snow loads. Usually when the...
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Ulla created an article,
How do I choose the right spare parts for my trampoline?
In our online store you will find the most common spare parts suitable for our trampoline packages. The spare parts in our catalog can also be suitable for trampolines from other manufacturers, as ...
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Ulla created an article,
Can I order a spare part that cannot be found in your online store?
We have a good inventory of spare parts. Most of the spare parts are available in our online store. Please note that if you can't find the spare part in our online store, it is still very likely th...