Ulla
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What do I do if my trampoline package has cosmetic paint damage?
The frame tubes sometimes shift during transport, which can cause scratches on the paint surface. Fortunately, this is only cosmetic damage, as galvanized corrosion protection on the outer and inne...
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When should I replace the trampoline springs?
Determining when you exchange the springs on your trampoline is very case-specific and is influenced by the amount of use, the weight of the jumpers and possible winter snow loads. Usually when the...
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What do I consider in the placement and installation of the trampoline?
Trampoline proper placement is important and affects safety. To ensure the safe use of the trampoline, please note the following: Above the trampoline there must be minimum of 24 feet (7,3 m) cle...
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How many people can jump on the trampoline at the same time and is there a weight limit?
For safety reasons, we recommend only one jumper at a time for all of our trampolines. Multiple jumpers on a trampoline increase the risk of injury. Our bigger trampolines do not have a single user...
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Is the ACON Basketball Hoop compatible with my trampoline & enclosure?
The Acon Trampoline Basketball Hoop is designed for Acon trampoline, round and rectangular enclosure. The setup requires an Acon enclosure for you to be able install the basketball hoop. However...
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Which accessories fit my trampoline?
Our selection includes a variety of accessories as well as those designed for weather protection. Please note that some accessories are designed to be installed without an enclosure or have other i...
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Can the trampoline be installed into the ground?
Yes, absolutely. Whether you have a 10ft round trampoline or our innovative Acon X 17ft trampoline, all Acon backyard trampolines can be installed in-ground. Acon provides guidelines to help stee...
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Can the trampoline springs be crossed?
The springs are not designed to be placed crossed. Crossed springs can stretch faster and damage the trampoline mat fasteners and the frame. Also the coating will be damaged which results in faster...
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What is the difference between ACON Airtracks?
Our selection includes different size Airtracks, suitable for tricking, flipping, balancing and many other gymnastic tricks. These air-filled pads lessen the impact when landing, making for safe an...
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How do I make a complaint?
If you notice an error or damage in the product, please contact our customer service by email at customercare.us@acon24.com. The complaint must be made as soon as the defect/damage is noticed. We h...