Ulla
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How do I install ACON Premium Enclosure rim and cap package?
During the years, we have had several different models of rims. The latest model is a 0,47in rim attached with two screws. Please notice that previous models are no longer available. The new Premiu...
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Where can I find the package size, delivery costs and delivery times?
The package sizes and weight can be found in the "Product specs" section of the product page. Please note that some products come in several packages. Shipping costs are determined by the total wei...
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What things affect the spring warranty?
All springs must be properly installed and used. The springs are not designed to be placed crossed as it can stretch the springs faster and damage the trampoline mat fasteners and the frame. Crosse...
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How is the Airtrack installed, emptied and stored?
Airtrack is easy to install with the included pump. Depending on the model, the Airtrack can have one or two valves; if there are two valves, you can use either to inflate or deflate the Airtrack. ...
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What's a pre-order?
Pre-order means that the product is temporarily out of stock and you can place an order for our next batch of inventory. Each product page indicates the estimated date when we anticipate that next ...
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Can I track my order?
You will receive an automatic delivery confirmation in your email once your order is being processed in our warehouse. The shipping confirmation includes a tracking code that you can use to track y...
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Can the trampoline be left outside for the winter or should it be disassembled?
ACON Air trampoline packages are designed for year-round use. The trampoline frame and springs are galvanized to prevent rusting. The safety pad and the mat are UV-protected and thus resistant to s...
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What should I know regarding delivery?
Your order will be shipped from the Distributacon Inc. warehouse the same day or next business day after you place an order. In case your order will be delivered via freight delivery, you will then...
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Which parts should be checked when disassembling or re-installing the trampoline?
We recommend checking all the parts of the trampoline before re-assembly. When assembling the trampoline, remember to follow the manual. If you've lost the original, you can find all our manuals he...
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Can I change my order or its delivery afterwards?
Shipping of in stock products starts within 24-48 hours on business days. If you want to change your order, please contact our customer service immediately by email at customercare.us@acon24.com or...